An AI-based CRM system that automatically tracks all interactions with customers.
The traditional problem with CRM systems is that sales representatives have to manually enter data, which always results in delays. Lightfield eliminates this need by automating the process: it automatically tracks customer interactions via emails, calendars, Slack, and LinkedIn, as well as records and transcribes meeting recordings. All this information is then organized into structured business records, so sales representatives no longer need to retrospectively fill in missing data.
On top of this, there are several types of agents at work: those responsible for making outbound calls to generate leads, identifying potential business opportunities that pose risks, preparing materials before meetings, and drafting follow-up emails. This system is not intended to be used solely by the sales team; teams in product management, engineering, marketing, and customer success can all access the same customer data. The official website highlights that this platform has obtained SOC 2 Type II certification and also offers white-glove migration services to assist companies in transitioning from their existing CRM systems.
The prices are certainly not low. The Starter package costs $89 per person per month and allows up to 3 seats; the Pro package is priced at $999 per workspace per month, while the Growth package costs $1,999 per month – both options are available on an annual basis. The enterprise version is subject to additional terms and conditions. There is no free trial option; however, the Starter package can be tested for 14 days. For B2B teams that have already started generating revenue and need to organize their customer data, these options are more cost-effective. For individual sellers, however, the costs tend to be relatively high.