Multi-channel customer service inbox with AI agents
Let’s start by looking at the pricing details: SalesRep subscribers pay on a monthly basis. The Starter package costs $39 per month and includes 3 seats; the Growth package is priced at $79 and comes with 5 seats; the Advanced package costs $139 and offers 10 seats; finally, the Enterprise package is available for $249 and includes 20 seats. An additional fee of $12 is charged for each additional seat, and there is a surcharge of $20 per thousand additional sessions. By paying on an annual basis, customers can save up to 20% on the total cost. The official website also offers a 21-day free trial, and there is no need to link your credit card during this trial period.
Where does the money go? This system integrates messages from various channels such as WhatsApp, Instagram, Facebook, email, text messages, and voice calls into a single team inbox. Records of the same customer across different channels can be combined together. On top of this, AI agents are used to handle common questions, filter leads, recommend products, and schedule appointments; if issues arise, human assistance is available. Mass messaging campaigns support the grouping of recipients and data analysis, and they can also be integrated with systems like HubSpot, Salesforce, Zapier, or through APIs.
The types of customers targeted on the official website include clinics, sales teams, e-commerce retailers, beauty salons, customer service teams, and real estate agencies. This channel combination is mainly suitable for overseas businesses that use WhatsApp and Instagram; for domestic private domains, WeChat is the primary platform, so this set of channels is hardly necessary in those cases.