The new Scout series from Fini

Scout is a new product launched by Fini AI, and its role is defined as “an AI colleague for customer service teams within Slack”. Customer service staff can directly ask it questions, request it to search for information, or draft responses within Slack, without having to switch to any other systems.

Fini is originally designed to serve as an enterprise-level AI customer service agent, capable of handling requests via voice, chat, and email channels. According to the official data, 90% of all tickets are resolved before being referred to human operators, with an accuracy rate of 99%. The system supports over 130 languages, can be launched within 14 days, and achieves fully automated operation after 30 days.

Scout is more like an assistant designed to complement human customer service agents, and it is ideal for customer service teams that are already using Slack for collaboration. As an enterprise-level product, the price needs to be determined by contacting the sales department.