New Open CX

Open CX is an enterprise-grade AI customer service platform that uses a single AI engine to handle inquiries coming via web chat, email, phone calls, WhatsApp, Slack, and social media. According to the official statement, this system is capable of automatically processing approximately 77% of all requests; those that cannot be resolved automatically are then forwarded to human operators, along with all relevant context information.

Recently, it applied the same set of capabilities to sales, launching Open for Sales: By providing it with product information and a CSV list of contacts, it can analyze each customer’s profile, assign a matching score, generate a follow-up sequence covering phone calls, emails, and WhatsApp messages, and create real-time dashboards to monitor the effectiveness of these efforts. All communication scripts can be manually modified before being sent out.

Suitable for medium and large-sized enterprises with a certain volume of customer service operations and sales teams. Quotations can be provided on demand, and demo sessions can also be scheduled as required.