SealReply

SealReply is an online customer service system designed for websites. Its target users include corporate official websites, independent foreign trade websites, small e-commerce platforms, and small SaaS teams. To integrate it with a website, simply add one line of code to the site; visitors can then click the chat button to obtain real-time assistance.

The workspace allows you to see where visitors come from and which pages they have viewed. You can greet them proactively or use quick replies. When you are too busy, you can ask visitors to leave their email addresses; those who show interest can be referred to the relevant person in charge, and follow-up actions can be scheduled automatically. Push notifications are also available through the mobile app. All chat records are stored securely in an encrypted format and can be exported at any time.

The basic functions are available for free for a long time, and there is no need to link a payment method during registration. On the home page of the official website, there is a demo that can be used without registration; you can try out the entire process by acting as both a visitor and a customer service representative. The interface supports Chinese, English, and Indonesian, which makes it very convenient for teams conducting overseas inquiries.