Giga

Giga is a platform designed to create intelligent corporate customer service agents, with the goal of advancing customer service interactions from merely answering questions to actually completing tasks. The same intelligent agent can be used across three communication channels: text chat, voice calls, and emails – to handle complex requests such as processing orders, bills, account management, and subscription updates, which often require accessing systems or modifying data.

Its products are structured in several layers: Agent Canvas is used to build multimodal customer service intelligent agents, and according to the official documentation, it takes just a few minutes to set up one; Scout functions as an “agent for building intelligent agents” – it analyzes underlying conversations based on business metrics to identify areas for improvement and conducts tests accordingly. In addition, there are command-line tools and browser-based intelligent agents; the latter can be used directly on web pages of old systems that do not support APIs. Recently, voice intelligent agents have also been enhanced with features such as scheduling automated callback calls and making automatic calls at designated times.

The industry coverage includes finance, banking, retail, telecommunications, healthcare, logistics, hospitality, and more. It is aimed at medium to large enterprises that have a significant number of customer service representatives. The service can be activated through demonstration or business negotiations, and there are no publicly available self-service pricing options. For small teams that need a web-based chat interface, this solution may not be the most suitable option.