AI platform for analyzing customer interactions to boost revenue and cut costs.
What is fiXit?
FiXit is an artificial intelligence-powered platform that analyzes customer interactions in order to identify ways to increase revenue and reduce costs. It is an AI-based tool that assists with call quality reviews, transforms conversations into valuable customer insights, and contributes to both revenue growth and compliance adherence. The features offered by FiXit include dialogue analysis in over 250 languages, real-time guidance for operators, and automation mechanisms designed to streamline processes.
How to use fiXit?
To use fiXit, you need to upload call recordings, set the relevant configurations and define success criteria, and then begin analyzing customer conversations. This platform provides valuable insights, helps track the performance of agents, and assists in optimizing sales calls.
The core functions of fiXit
AI-based call review
Dialogue analysis in over 250 languages
Real-time proxy guidance
Process automation
Emotional analysis
Intent recognition
Topic detection