AI-powered Quality Control platform for sales and customer service call analysis and improvement.
What are PitchPatterns?
PitchPatterns is an AI-driven quality control platform designed to enhance the quality of sales and customer service calls. It offers tools and strategies for management and training, helping teams analyze their call recordings in order to increase conversion rates and customer satisfaction scores (CSAT). The platform also provides features for dialogue analysis, data security, ranking systems, and reports, all of which contribute to improving team productivity and performance.
How to use PitchPatterns?
PitchPatterns analyzes sales and customer service calls to provide valuable insights for improvement. Users can integrate the platform with their telephone providers or telecommunication services to send call recordings via API. The platform then uses over 50 indicators to identify quality issues, providing data that can be used for training purposes and to enhance performance.
The core functionality of PitchPatterns
dialog analysis
Data Security and GDPR Compliance
Ranking system used for motivating teams
Reports providing information on over 50 different indicators
Social skill markers are used to facilitate autonomous learning.
Multimodal emotional analysis in communication (eyes, mouth, language, content)
Integration with Pipedrive and Salesforce
Integration with telephone operators and telephone services