REGAL

Regal is an AI agent platform that enhances business outcomes by utilizing AI-powered call services for support, sales, and operations. It offers AI agents that sound human-like, enabling more effective inbound and outbound calls and reducing the amount of effort required to manage these interactions. Regal provides a platform for creating 24/7 AI voice agents, AI call agents, AI chatbots, and SMS agents, as well as tools for human agents, including a unified agent desktop and a sales dialer. The platform also includes features such as a unified customer profile, a customer journey builder, IVR systems, A/B testing, dialogue intelligence, monitoring and quality assurance, as well as analytics and reporting tools. Regal focuses on increasing customer engagement through functions like phone number management, branded caller ID, spam filtering, and real-time dashboards. Its solutions are tailored to specific use cases (support, acquisition, sales, retention, recovery) and industries (medical, insurance, local services, education, e-commerce, healthcare, loan collection and services, financial services, legal services).

Regal allows users to create AI agents once and deploy them across all their channels. It integrates with leading contact center software and customer relationship management systems, enabling users to personalize their interactions based on real-time customer data. Users can use drag-and-drop tools to automate customer interactions and refine them through built-in A/B testing.

AI agents used for support, sales, and operations
Unified proxy desktop
Customer Journey Builder
A/B testing
Dialogue intelligence
Multi-channel deployment (voice, messaging, digital)