Knowledge management platform for better customer service with AI and automation.
What is Stonly?
Stonly is a knowledge management platform designed to enhance customer service by providing easy-to-follow explanations and guidelines. Its purpose is to improve customer success rates, reduce support costs, and speed up the response time of support agents. This platform offers personalized knowledge resources, AI-driven solutions, and process automation, enabling companies to assist millions of customers effectively.
How to use Stonly?
Stoney enables you to create guides, tutorials, checklists, and knowledge bases that are tailored to meet the specific needs of each customer. It provides agents with guidance on how to resolve ticket-related issues and assists customers in carrying out self-service tasks. Additionally, this platform utilizes data to recommend relevant content to users.
The core functions of Stonly
Artificial intelligence-driven self-service
A decision tree provided to guide the proxy in its operations
Creation of knowledge base
Process automation
Personalized knowledge delivery
Integration with support and data tools