AI-powered customer support knowledge base and chatbot solution.
What is Help.center?
The Help Center is a self-service support tool, powered by ChatGPT, designed to help you reduce the number of customer support tickets. It represents a comprehensive knowledge base solution for customer support, enabling customers to obtain immediate answers to their questions. You can create your own company-specific Help Center website (yourcompany.help.center), which customers can access through AI-powered search functions. Alternatively, you can deploy AI chat widgets on your website to provide interactive support to customers in the form of conversations. By using AI to quickly respond to customers’ inquiries, you can significantly enhance customer satisfaction. Add an AI chatbot to your website and set up a self-service documentation portal as well.
How to use Help.center?
Create a help center website (yourcompany-help.center), import the existing knowledge base articles, and deploy an AI chat widget on your website. The AI will automatically learn from these articles in order to answer customers’ questions.
The core functions of Help.center
AI-driven knowledge base
AI chatbot
AI search
Ticket inbox
automatic learning
Multilingual support
24/7 support