AI-powered customer support platform for community channels with shared inbox and automation.
What is Mava?
Mava is an artificial intelligence-powered customer support platform that can be integrated with your community channels. It allows you to manage support requests through a shared inbox, track relevant metrics, and utilize AI to automatically respond to both private tickets and public Discord messages – 24/7 and in over 100 languages. This is the ultimate customer support solution for community-driven companies, enabling you to provide support, respond to users’ inquiries, monitor progress, and optimize your support efforts all in one place, regardless of where your customers are located.
How to use Mava?
Integrate Mava with your community channels such as Discord, Telegram, Slack, and web-based chat platforms. Train the AI using your knowledge base, and Mava will automatically respond to support requests in both public channels and private tickets. Manage and track support cases through a shared inbox.
The core features of Mava
AI-driven support automation
A shared inbox used for managing support requests.
Integration with community channels (Discord, Telegram, Slack, web chat, email)
Analysis and indicator tracking
Customizable web chat widgets
Multilingual support