Conversational AI platform for ecommerce, automating support and driving sales.
What is Gorgias?
Gorgias is a dialogue-based artificial intelligence platform designed for the e-commerce industry, designed to assist brands in boosting sales and providing automated support. It integrates help desks with AI agents, chat functionality, frequently asked questions, and other tools. More than 15,000 brands have already come to rely on it.
How to use Gorgias?
Gorgias consolidates customer support interactions from various channels onto a single platform. Users can utilize AI-powered automated responses to manage orders and track key metrics, thereby enhancing the overall customer experience.
The core features of Gorgias
An AI agent designed for automated support purposes
Centralized management of the help desk
Omni-channel integration
Integration with e-commerce platforms (Shopify, Magento, BigCommerce)
Automated rules and workflows
Revenue and Performance Statistics