AI-powered platform for individualized, cross-channel customer experiences.
What is an Insider?
Insider is an AI-powered omnichannel experience platform that helps marketers connect customer data across channels, use AI to predict customer behavior, and personalize cross-channel experiences. It offers solutions for marketing, commerce, and support, enabling businesses to engage prospects, drive conversions, and strengthen loyalty through data-driven, contextually relevant, and automated conversations.
How do I use Insider?
Insider provides a platform for building conversational, two-way experiences at every stage of the customer journey. Marketing teams can use it to attract leads, grow brand influence, and encourage customers to take action. Commerce teams can create unique, redirect-free shopping experiences on WhatsApp. Support teams can deliver instant guidance through AI-powered conversations—anticipating inquiries, automating support, boosting agent efficiency, and resolving issues.
Insider's Core Features
Customer Data Platform (CDP)
Journey orchestration
Personalization
Predictive marketing engine
Omnichannel marketing
Cross-channel messaging
Segmentation
A/B testing
WhatsApp conversational commerce
AI-driven automation