AI-driven Customer Success platform for SaaS companies to reduce churn and improve retention.
What is Churn360?
Churn360 is an AI-driven customer success platform designed for SaaS companies. Its purpose is to assist in predicting customer health, reducing churn rates, and increasing customer retention rates as well as revenue. This platform offers features such as a 360-degree view of customers, customer segmentation, action plans, tracking of the customer journey, health scoring systems, activity management, push notifications, and a workspace for customer success managers.
How to use Churn360?
Churn360 integrates with a variety of third-party software to provide a unified dashboard. Users can group customers, track their customer journeys through automated process flows, monitor their health scores, and interact with customers by sending personalized messages or notifications.
The core functions of Churn360
The customer's 360-degree perspective
customer segmentation
Actions and automation
Customer Journey Tracking
Customer Health Score
Activity Management
Push notifications
workspace