Typewise

Typewise is an AI customer experience platform developed by a Swiss company. Its goal is to enable AI agents to handle customer service requests from start to finish, covering various channels such as emails, online chats, and social media. The platform supports multiple languages, and those cases that truly require human intervention are then routed to a unified inbox. Typewise boasts over 3,500 integrated connectors and natively supports MCP, allowing it to connect with enterprises’ existing order management systems, CRM tools, and knowledge bases.

The newly launched Nova in September functions as its “AI operator”: To configure customer service processes, there’s no need to fill out numerous forms anymore. You can simply converse with Nova and specify how you want certain issues to be handled, and it will take care of making the necessary settings and continuously optimizing the process. This solution is ideal for e-commerce companies and SaaS businesses that handle a large number of tickets and face significant pressure in providing multilingual customer service. A free trial is available, and formal use requires payment based on a specific pricing plan, with separate packages designed for both small and large enterprises.