Kore.ai

Kore.ai is an American enterprise AI company founded in 2013. It was famous for its conversational robot platform in the early days. Now its positioning has shifted to an "enterprise-level intelligent agent platform." It provides a visual and low-code development environment that allows companies to build voice and text customer service robots, agent assistance, internal knowledge search, and AI agents that can execute processes. The bottom layer can be connected to large models from different manufacturers.

The products are roughly divided into two lines: one is for customer service, including voice and online AI customer service, agent assistance, quality inspection and AI native contact center; the other is for employee efficiency, such as enterprise search, HR assistant, IT service desk assistant and recruitment assistance. Banking, insurance, medical care, retail, and telecommunications are its main customer industries, and it is often seen in Gartner's conversational AI reports.

The price is not public. You need to contact sales to quote based on scale. It is a typical product purchased by large enterprises and is basically not used by individuals or small teams. If domestic enterprises have similar needs, they must also consider the issues of data outbound and localized deployment. It is often more realistic to use intelligent customer service platforms from domestic manufacturers.