Harmony

Harmony is an IT service management (ITSM) platform centered on AI agents. Rather than bolting a chatbot onto a traditional ticketing system, it builds the entire service desk around agents: employees submit requests directly in Slack or Teams, and common requests such as password resets, app access provisioning, new-hire onboarding, and device issues are handled end to end by more than 100 ready-made agents, with only the ones they can’t resolve escalated to a human.

Tickets, asset records, SaaS application management, and workflows all live in one workspace, so agents can use the context to take action rather than just reply with an explanation. Beyond IT, it also covers internal service requests from HR, Finance, Legal, and other departments, and lets you build custom agents and automatically generate knowledge bases.

The company says customers can achieve automatic resolution of more than 60% of requests within a few days, with the exact figure depending on how standardized their business processes are. Aimed at IT teams at companies of a certain size, it requires booking a demo, and pricing is not publicly disclosed.